Privacy Policy - Etherpieces.com

At Ether Pieces, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://etherpieces.com.

1. Data Controller

The entity responsible for the processing of your personal data (the "Data Controller") is:

• Trading Name: Ether Pieces

• Registered Address in Athens, Greece

• G.E.M.I. No: 191292303000

• Email: info@etherpieces.com

2. Information We Collect

We may collect and process the following data about you:

• Contact Information: Name, email address, and phone number (e.g., when you fill out a contact form or place an order).

• Shipping Information: Delivery address for order fulfillment.

• Technical Data: IP address, browser type, and usage data via cookies.

• Financial Data: Payment details are processed via secure third-party payment gateways; we do not store your credit card information on our servers.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill your orders and provide our services.

• Consent: When you subscribe to our newsletter or accept non-essential cookies.

• Legal Obligation: To comply with tax and commercial laws (e.g., G.E.M.I. and accounting requirements).

• Legitimate Interests: To improve our website’s functionality and protect our business from fraud.

4. How We Use Your Data

• To process and deliver your orders.

• To communicate with you regarding your inquiries.

• To send promotional emails (only if you have opted-in).

• To maintain the security and integrity of our website.

5. Data Retention & Privacy Enhancement

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

To further protect your privacy, please note that:

• Tax Documentation: For all retail transactions, invoices and receipts are issued and transmitted to the Hellenic Independent Authority for Public Revenue (AADE) as "Retail Customer" (Generic) rather than using your full name or personal identifiers. This ensures that your personal data is not stored in government tax databases beyond what is strictly required by law for a simple retail sale.

• Order Records: Once the legal period for tax audits has expired (typically 5-10 years), all order-related personal data is securely deleted.

6. Your Rights (GDPR) & Data Minimization

Under the General Data Protection Regulation (GDPR), you have several rights regarding your data. To further enhance your privacy and minimize the collection of personal information, our website does not support user account registration. All purchases are conducted exclusively via Guest Checkout. This ensures that we only collect the information absolutely necessary for processing your specific order.

Your rights include:

• Access: The right to request a copy of the data we hold about you.

• Rectification: The right to correct inaccurate data.

• Erasure: The right to request the deletion of your data ("Right to be Forgotten").

• Portability: The right to receive your data in a structured, machine-readable format.

• Withdraw Consent: The right to withdraw your consent at any time.

To exercise these rights, please contact us at info@etherpieces.com.

7. Cookies

Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Disclosures

We do not sell your data. We only share data with trusted partners necessary for our operations, such as:

• Shipping and courier companies (for delivery).

• Payment processors (for secure transactions).

• Tax authorities (where legally required).

9. Right to Lodge a Complaint

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority:

• Website: www.dpa.gr

• Address: 1-3 Kifissias Ave., 115 23 Athens, Greece.